Kiehl's Since 1851

Accuse a customers of stealing, racist, rude, unwelcoming, and more. If you think about buying stuff here, try other stores. There are better options out there and you would get a much better customer service. Two ladies in the store are very very racist and terrible. If you want them to pressure you then go ahead and visit the store. If you don't buy from them, beware they might follow you and accuse you of stealing their products! Why would people steal your cheap and bad quality products? Come on being racist will not help you sell more trust me. Will never return to this place ever again and your racism just shown us how your company is such a disgusting business.

You could buy online, but you wouldn't be able to talk to salesperson or try new products. Unless you get special promotions online, why not visit the store and try new products and get new free samples? Samples are great for short trips. Each tiny sachet lasts 3-5 days!!

Many far better places to buy this company's products, if you are devoted to them. The way the staff here behave is absolutely appalling. With other shops literally a stone's throw away, that sell infinitely more high-quality products in a similar price-range, with amazing sales associates, I'm surprised this location remains open.

Racist, Disrespectful, Worst place to buy creams, unprofessional, and disgusting staffs. DO NOT VISIT THIS PLACE! If you want to get a professional, caring, and helpful service goes somewhere else but here. Staffs here always act horribly disrespectful to customers. Beware of the two ladies here, they will pressure you to buy stuff, and if you are not buying, they will just stand there in front of you and be like are you getting it? *DO NOT COME HERE* Such a disappointment and will never return to this horrible place. The product is alright, but the service mind here is just unacceptable.

I have had semi-good experiences at this location in the past but most recently a lady named Susan of the Kiehl’s Chestnut Hill branch helped me. Susan answered all my questions and was helpful. Susan also helped me to find comparable products to the ones I liked that were a bit over my budget, I found this really helpful and informative for me. This helped me to see what other products I would like in the Kiehls brand that I didn’t know about. Susan was friendly, smiled when speaking to me about the products and was kind in conversation, which was nice to see. Thank you for taking the time to help me Susan!