Artistic Aveda

Update: Just to confirm this review is for the location 6813 Springfield Town Center, Springfield, VA 22150. It appears the owner of this establishment consistently reports 1 star reviews to get them taken away and that’s why in the past 7 month it doesn’t seem to have any new reviews. I’d like to start by saying that the front desk lady who checked us in was absolutely amazing! My hairstylist, on the other hand… I hate to come across this way, but I haven’t had a haircut this bad since I was probably 13 years old. She had no idea what she was doing. Even after showing her six full pictures of exactly how I wanted my hair to look, she clearly didn’t understand or just didn’t have the capabilities. If you don’t know how to do a certain type of haircut, be upfront and honest—save me the ti

Just hoping my hair doesn’t fall out. I was at the salon for 5 hours. I have never had a salon experience like this. They even turned me away from the mirror while blow drying so I wouldn’t see the end result after I made several remarks about my concern for the color throughout the process. I have no idea what’s been out on my hair or how this can be corrected with the extent of the damage. I ended the appointment with my hair still wet, not even a complete cut and no styling. I didn’t want any further damage done.The receptionist was still trying to charge me $250. The owner/manager did eventually comp the work, which was the right thing to do. I have no idea how much this will cost me to correct.

I've been a loyal Aveda customer for over 15 years, consistently impressed with both the quality of their products and the service at their salons. So, when I moved to the area and decided to try the Aveda salon at Springfield Mall, I was expecting the same level of excellence I’ve always experienced. Unfortunately, my visit there was a complete disappointment, and I feel compelled to share my experience so others can make an informed decision. While I understand that color mishaps can happen, the handling of my situation was nothing short of horrific. I approached the salon with a mindset of collaboration, hoping to find a solution together. Instead, I was met with a response that can only be described as dismissive and unprofessional: "Go back to your old salon." Here’s the issue: I’ve

This salon is such a terrible place— they closed this salon with no notice to thier cuz before Christmas— I had an appointment and they were closed. No one will give me my color formula. They don’t care about their customers.

- super friendly staff - nice atmosphere - clean place - prices not bad - I got in right away " can't say that will happen every time without an appointment" - my stylist is Angel and I highly recommend her, I've been going all around the DMV area and had over 20 different people mess my hair up very badly. Angel fixed it and gave me the style I wanted. - all other stylist's are very good as well and do great work - I honestly will recommend this place and the employees to anyone and everyone