SEPHORA at Kohl's

The African American lady from the Rockford, IL store was soooo helpful. Answered all my questions with a smile on her face!

I recently visited Sephora and had the pleasure of being assisted by Gaby. She was incredibly knowledgeable about the products and took the time to understand my needs. Her recommendations were spot on, and she made my shopping experience enjoyable and stress-free!!

Very extremely highly disappointed. Took granddaughter to look at makeup on our first trip there together. The young girl working there had makeup drawn all over her face with words etc. She did not seem helpful and she called me lovey. Several times when I tried to direct her to assist us. We ended up shopping on our own. That is not the worst part. The worst part is that I had NEver been there so I did not know there were make up tester cotton tip things and there was supposed to be mascara tip things to try those samples also. So those were all missing all the good stuff was sold out shelves were NOT stocked at ALL. Even the sephora mascara was sold out. You woukd think a store would atheist not run out of their own brand much less all the other hot selling items. The worst part besides

The least helpful employees of any Sephora I've ever been to. I'm not a huge beauty product nut but I am definitely a fragrance lover. The two girls working here never once left from behind the counter, never once asked any customers if they needed assistance. When a lady asked if they carried a certain product, they said no, went about their business, and then made fun of her as soon as she was out of ear shot. I asked if I could check out in Sephora, I had a fragrance in my cart and a couple clothing items. They said 'you can go out there to check out' and I repeated my question, the one then said well if you have a sephora product yeah. Had you been paying attention to anyone inside the sephora, you would have seen me looking for fragrances for 10 minutes and maybe then you would know I

Bought a product through the app, and wanted to return but half way through my sentence she cut me off and said it can’t be returned unless at a stand alone store or online. Which is fine but she was very rude, and seemed like she just wanted me to leave. I asked if they had make-up wipes and she said they were out and maybe I could look in the Kohls store. I get if she couldn’t help me, but it was her attitude. Very discouraging to shop in this store, which is a shame because I would rather see product in store than buy online.