Regus - Rancho Santa Margarita - Koll Center

I’m posting this as a warning. After originally speaking with the sales person at the corporate office and paying it took 2 to 3 weeks for Regus to even acknowledge that I had an account at the local office Level. I lost a large client because of their delays and lack of professionalism and internal communication issues. From there, they charged up to three times my monthly rent for triplicate retainer because they had issues processing my payments. I’ve been given the runaround. I cannot get payment set up because of their internal systems and they just continue to charge me fees. I have been now sent to collection department when I have been in constant contact with the office and the corporate office and the regional Director Janice Williams. I’ve asked for help multiple times when I ca

I'm very pleased with the facilities and the administration here! Beautiful professional workspace, convenient location, friendly and helpful staff. Clean, modern and stylish amenities.

Excellent! The facility and building is 1st class. The front desk reception staff is super nice; Wen is always super helpful. HIGHLY RECOMMEND! 5+ Stars

This review is based on how Regus operates and charges. I joined in December as I needed a physical address to start a new insurance company. However I rarely will be needing to use the physical space so I chose the virtual office route. The whole time after signing up I have not felt my needs as a customer have been valued and all Regus cares about is their money. A few months ago I had spoke to a manager on the phone about this and thought we were on the same page. They charged me a retainer which I paid that was said to be refundable at the end of term(which I'm fine with) because I don't have a card on file for auto pay. I don't want a card on file because I have had nightmare experiences in the past with auto pay and fraud charges. Recently they charged me another retainer for not hav

This has been the worst company to deal with during COVID19. They refuse to work with you regarding any past due payments and even include every late charge after the pandemic has begun. Furthermore, I told them that was the worst service ever and they said they have a signed agreement and I will be responsible for every payment if I do not make my payments as agreed-upon. I then asked to speak to a manager and the representative said this is not a basis to escalate the call and they refused to give it to the manager. This is the worst company to ever deal with and there are plenty other Virtual Office is out there and I can guarantee I will never work with this company again. This is the time that everyone should see the type of companies they interact with and I will spread the word to