Fam Nail Spa

I had a very disappointing and uncomfortable experience at this nail shop. I walked in during business hours and the salon was completely empty. There were multiple staff members present, yet I was told they could not take me for service. No explanation was given, no alternative options were offered, and they didn’t even attempt to schedule an appointment for later. What made the situation more concerning was the feeling that I was being intentionally turned away. As a Black woman, the interaction felt dismissive and discriminatory. There were clearly technicians available, yet no one was willing to assist me. The lack of professionalism, basic customer service, and common courtesy was unacceptable. Regardless of the reason, turning away a customer from an empty salon without offering so

Love, love this place! I’ve been coming here for my nail appointments basically since they opened! I love doing fun nail designs and they’re always open to my ideas and offering suggestions on what would look best! This place is clean, professional, the nails last and I receive great customer service every time I come in! I highly recommend Fam Nail Spa! 🥰

I just left the salon and I again am left feeling disappointed with my gel manicure. I've tried this salon three times now and most of the staff is very friendly, so I hate to leave this review. However, each time I've gone I've asked my cuticles be pushed back as far as possible and cut thoroughly all the way around, and each time they are not. I explain that the skin on the sides of my nail bed bother me a lot when it grows back, so it wont bother me that they cut around the sides. Each time they hardly push the cuticle back and I have to ask them to go over it again, which puts me and the nail tech in an uncomfortable position. Additionally, the nail tech I had today was cutting my cuticles using the center/end of the cuticle cutter and cutting them picking/pulling motion. This left my

These ladies were quick, precise, friendly, and knowledgeable. I came here recommended by a friend and would recommend this spot to anyone in the east bay! By the way, I had gotten my old set done by someone else and had cut them shorter myself to do sports. She worked with my length and reshaped them to oval. I wanted a clear coat really bad, so that’s the line you see.

Had a great experience here, Vicki did my nails and they look fantastic—lots of attention to detail. The place is really clean and everyone working there is nice as well. No long wait times either. Update— I had to take two stars off because the quality is just not consistent enough for me. I got dip this last visit, my nails are scratched and the shaping is amateur. I went back to have it fixed, the tech had an attitude and just scratched them up more. For $55 I expect a lot better.