WELL Spa + Salon

I had a massage at the Well Spa at the Grand Geneva Resort. While the massage itself was fine... I would describe it as average at best. The massage room was clean and the service was acceptable but the facilities were sorely lacking. The locker room and waiting area were careworn and dreary. It definitely needed a good cleaning and update. I have had services at this spa some time ago. It has gone downhill.

"spa" is a significant stretch. While it may have a sauna, steam room, and hot tub. the quality and cleanliness is severely lacking. The hot tub water was brown, and the wood on the outside of the sauna was withering away with mold present. The lockers were dated and damaged. The robes were in very rough shape. Every robe had pilling all over. The layout of this spa is very poor, it's very small and compact, making it very crowded. You can tell there have been no updates made to this facility. When we arrived we were taken for a "tour" only to be left in the locker room, it wasn't until 30 minutes in, after just standing around, we learned there was a lounge and relaxation room. There was no convenient way to access this room. We were taken to it through doors labeled "staff only" The mass

This spa was Extremely underwhelming and disappointing. There was nothing Grand about it. It is in great need of renovations and upgrades a good cleaning, and some adjustments to making the whole experience feel more relaxing and pampering. The locker room did not feel real clean, especially the hot tub. You couldn't see through the water. It was gray/brown and just looked filthy. You couldn't pay me to go in it. The robes were hopefully clean, but it was questionable and the blankets in the "tranquil" lounge were definitely not changed out. There was only plain ice water with paper cone cups, coffee, and tea out in the "tranquil" room and "relaxation" room. Neither of which were tranquil or relaxing. No sim lights, no soft spa music, no relaxing good "spa smells"..... it was all just...od

I came here for a facial treatment with Dori and it was phenomenal. The entire experience was very relaxing and just what I needed. She took extra time to give me recommendations and my skin has been flawless since seeing her. Will visit again just for Dori!

Not bad for a day trip. Thought it was rather cheap only coffee and tea was provided if you were having a "treatment done" aka a massage, nothing really grand about that, but overall it was nice experience throughout the day. The Spa has a hotub, steam room, and sauna. The steam room was WAY TOO HOT. You could not be in there for more than a few minutes...sauna was just right and was quite enjoyable. Hot tub was great as well, though I was not a big fan of the "clothing optional" aspect of it...even if it was the women's locker room. Pool was very nice. Lap pool, but only adults and it was thoroughly enjoyable throughout the day to use switching back and forth between the pool and the sauna. I got there later in the day and it slowed down as far as traffic...morning was alot of "bridal sho