Water Lounge Spa in San Mateo

Went on Valentine's day and I was disappointed. I reserved a swedish massage and 30 min hot tub and can say the hot tub was the best part of the reservation. The woman who gave me my massage was too rough despite me telling her twice to go lighter. It felt like she was trying to hurt me the way she was grabbing my neck and using her elbow on my low back. I'm swollen on my shoulders and neck area which is unusual for me after receiving a massage. Definitely won't go back for a massage here but at least the private hot tubs was relaxing.

I visited Water Lounge Spa for the first time and already know I’ll be coming back for more. I booked the full combo—30min private spa, 1hr deep tissue massage, & a 1hr facial— & the entire experience was exactly what I needed. Not a long wait, although I had an apt. Many people in line ahead of me were purchasing large service packages so clearly, they’re doing things right here. While it’s not the most high-end location, the space is cozy, clean, & creates a genuinely relaxing ambiance. The private spa was such a peaceful moment to unwind, & the shower area was spotless with quality products provided. Alice gave me one of the best deep tissue massages I’ve ever had—no wonder she’s in high demand. I walked out feeling completely refreshed. Cindy handled my facial, & it was incredibly ca

The front desk lady was not pleasant. I tipped $50 (~20%) for a couples massage, and she complained saying I needed to pay more. She made a big scene pointing at the sign saying I had to tip $30 a person (yet sign even says 15% is appropriate in the small print, and we had tipped 20%). It felt very unprofessional and awkward, and when I gave her another $20 she did not even thank me. I should have asked for my $50 back instead of giving more and left as we are never going back anyway. I have no idea how this company expects to keep customers with this kind of attitude.

Came here for the couples 30 min hot tub, 60 minute facial, and 60 minute massage. I had a great experience the hot tub was clean and were provided robes and bath slippers. The 60 minute facial and massage were both relaxing. I left feeling rejuvenated, would definitely come back again.

Me and My Husband just left Water Lounge Spa San Mateo and received one of the best massages in our life from Jennifer & Angela!! They took their time and made sure that they focused on what matters. I feel like a whole new women lol! no lie. Jennifer really took them knots right out my back. They really knew what they were doing hiring Jennifer because wow best massage EVVVVEEEER!! Thank you both so much. You have no idea how much we needed this!