Upscale Nails & Spa

Penfield, NY · Nail salon

Rating
3.5/5
★★★★☆ 3.5
Reviews
20
Rank in Penfield
#36
of 43 salons
City Percentile
10%
rating percentile
Address
Upscale Nails & Spa, 1825 Penfield Rd, Penfield, NY 14526
Phone
(585) 385-2070
Status
Closed · Opens 9 AM Sat

Upscale Nails & Spa is a salon located in Penfield, NY. It is one of 43 salons listed in Penfield. Its 3.5-star rating is slightly below the Penfield city average of 4.8 stars. There are 10 photos associated with this location.

Hours

Friday10 AM–7 PM

Customer Reviews

★☆☆☆☆ 1.0 Garnett Bruce · Jun 2019

Worst nail experience ever. The person doing my nails kept getting up and answering the phone and cashing out the other client. The manicure itself took over two hours. I was cut and scraped. The polish was old and chunky. In places there was nail polish over my fingers and in some places there was hardly any polish on my actual nail. She said "all done" I said "really?" And showed her the spots she missed and she just shrugged, laughed, and said "sorry". After reading other reviews and talking to other people I'm not even sure she was a licensed technician. Very irresponsible. I would advise people to never go here! It was a horrible experience. When we called for an explanation about the service we were hung up on.

★★☆☆☆ 2.0 Rachael Cavalier · Aug 2025

Went and got a gel manicure one day because it is close to work so convenient to do on my lunch break. It felt a little rushed and while it didn't look bad when I walked out, it barely lasted 2 weeks. I decided to give them another shot now that I have acrylics. Went in and asked for a fill, they said that they were busy but I could come back tomorrow. I said I'll be there around 12:30. Got there today and the shop was dark, no lights on anywhere and both front and back doors locked. I hung around just in case someone had to leave and was on their way back, but after half an hour I went back to work. Needless to say I won't be back.

★★★★★ 5.0 Gail Ryan · Jan 2025

I just had a gel manicure, and i am very happy with the results. She did such a great job! I will definitely be back! Kay was great! :) Thank you! ( Three weeks later- ish) now 2/19/2025 My gel manicure lasted a long time, and I just got another gel manicure with her today. She does a great job in a reasonable amount of time. Some salons take forever, but she can do it very well and quickly. Plus, Kay is very nice to talk to, I will continue to come to her salon. :)

★★★★★ 5.0 Karling Kota · Oct 2021

Love going here! Great conversation and fantastic results on my nails every time. These have a tip added for length and then dip powder manicure. Highly recommend!

★★★★★ 5.0 Sarah Alfieri · Dec 2023

Kay truly cares about all of her clients! This is the only place I’ve found where my nails last for over a month! They never ever chip or crack! Kay did my nails for my wedding and I couldn’t have been happier and they lasted perfectly all the way through my European honeymoon for 3 weeks!

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Nail salon

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This listing is informational. Contact the business directly to verify credentials, services, and availability.