Ulta Beauty

Drive to Tri-Cities and go elsewhere. I stopped by Union Gap location intending to purchase several specific items on my list and to get assistance selecting foundation and colors suited to a seasonal palette change (cool winter to soft autumn). I am not confident in shade matching and needed guidance on what tones work for a soft autumn palette. Due to understaffing, I waited approximately 40 minutes for assistance. When the associate was finally able to help, she spent about 10 minutes with me before needing to move on to other waiting customers. During that time, she repeatedly asked what colors I liked, but I was unsure and had hoped for professional guidance on what shades complement a soft autumn palette. She was also not very helpful in locating the items on my list or suggesting s

Was good but my checkout experience was sub par. She was checking out two people at once and when she asked me to “press the x” but I didn’t know she was talking to me so she got upset and pressed the x for me and then huffed and puffed afterward. I told her I’m sorry it’s hard to tell who you are talking to. She ignored me.

Went to this particular store looking for one of the days of beauty deals which she stated they did not carry it at that location as I thanked her and turned to go further into the store to get another purchase I heard the same lady while she was training a new associate saying something very condescending about me as I had turned away from her which is not appropriate you are setting a bad example in Philadelphia for 2 years, first as a part-time seasonal worker cashiering then transitioning to guest coordinator in the salon and then transitioning once again to hair stylist if this is the kind of attitude you guys are fostering with your team leaders I find it very disheartening to see Ulta's customer service standards being lowered do such a degree. The Philadelphia locations do not Fost

The cashiers and managers are not competent. Why I went in I wanted to use my Ulta card without having it in person, which has never been an issue. The cashier and manager wasn’t aware that you CANNOT do transactions over 509 if the card is not present. The cashier had me put in my information 3 times and get not complete need authorization messages. No one in the store knew why. I called the customer service line and they were the ones to inform me. They then said all of those transactions were going to stay on my card for 48 hours and that I would have to wait 24-48 before I could use the card again because it has been flagged. The cashier asked don’t you have another card you can use? Why would I use a different card when you get 2 times the points with the Ulta card? I also had just

Ulta has a very good selection of make-up, hair and beauty products. The location I visited was clean and well organized. So that part is great. However, in my experiences at this store location, for the most part, their staff is not friendly or welcoming with a few exceptions as I do occasionally encounter a friendly and helpful person. But if you don't care about customer service, then it's a great place to get your make-up and beauty products.