SEPHORA at Kohl's

I loveeeeeeee Sephora but i HATE this location!!!!i have been in 2 times this passed week and the workers are soooo stuck up!!!! They do not want to give out samples and if you ask for any they act like you’re asking them for money. It’s ridiculous. They have no manners. No good customer service. Like go work somewhere else then??? So tired of coming into this store and the workers acting like you’re worthless. You guys need to hire a better team because the one you have right now sucks and is making Sephora look really bad!!!

5-Star Review for Monica & Andrea at Sephora (inside Kohl's, Union Gap, WA) I had a fantastic experience at the Sephora inside Kohl's in Union Gap thanks to Monica and Andrea. I was looking for a men's fragrance, and both of them went above and beyond to help me find the perfect one. What truly stood out was their genuine care and willingness to make sure I left the store completely satisfied and happy with my choice. They weren't just there to sell - they really listened, offered thoughtful recommendations, and made me feel like my experience mattered. It's rare to find customer service that feels this personal and authentic. Huge thanks to Monica and Andrea — you both made my visit memorable, and I'll definitely be coming back because of you! @constantin_sircu

Staff was very kind and helpful. I was changing foundation brands to get one better suited for someone no longer in her 20's. They assisted me in finding a better one for my age and getting the color matched. Staff member also listened when I complained about my recently diagnosed skin condition causing redness. After helping with my initial desire. Offered to show me and let me test some lotions that could help. She was right and it has helped a lot. Very pleasant experience.

Did a google search that said Sephora sold a beauty product I was looking for as a gift. When I got to the “store” it was tiny and located inside of a Kohl’s. I asked an associate if they carried what I was looking for. She looked at me like I was speaking another language so she asked a coworker if they carried it while helping someone else. The coworker said they didn’t carry it and blurted out “You should Google it”. No one even bothered to look in the computer to actually confirm whether they did or did not have it.

Adriana was so calm and pleasant. She picked out a nude lip liner and gloss, for me to sample. She is a beautiful person. I bought the full-size products. She was very attentive to several customers at the same time.