Ulta Beauty

On November 24th I walked into Ultra Beauty with my daughter and was not greeted I had an eyebrow appointment scheduled for 11:40 a.m. I went over to the eye station and she was not there yet I got there a little way before my appointment time. I noticed another lady standing at the station as well. When eyebrows tech showed up the lady sat in the chair. I over heard her tell the lady that usually blocked out my scheduled, I'm thinking maybe she was over booked if the tech would of asked for the lady name then she would known that wasn't Nicole. The lady got her eyebrows waxed and tinted on my appointment time. My daughter was getting color matched as well I over heard the Sales Associated asked for assistance with color matched unsure what but the Sale Associated started the color matche

So, I just left Ulta after driving 1 hr 30 min to sniff around the fragrance section and check out some perfumes I’ve been eyeing. I decided to buy my top 3, but could not get the attention of any of the staff. I asked 1 girl and she told me she couldn’t open the cases but would get someone who could. Stopped and asked an older staff member. She wouldn’t even look me in the eye while telling me the same thing. I walked around the store looking for other workers and it’s like they had all disappeared. Y'all, I waited 20 minutes and left. They were so focused on the teenagers coming in, and completely blew me off. I get that there’s a 21 day sale going, but I walked in there with $$$$ to drop. It seems like I get ignored if I go in bare faced. If I’m beat to the gods and full glam, I get ask

They sold me a used hair straightener, luckily I opened the box before I got home and went straight back to get a new one. The manager was nice about it but honestly this should have never happened. So just be aware that Ulta sells used items and try to pass it off as new.

I had a really good experience at Ulta today. I just want to give a shout-out to Natalya! She was extremely helpful and made sure all my needs were taken care of. I really appreciate her kindness and attention. She went above and beyond to help me. Ulta is lucky to have someone like her!

Went to the Ulta Salon on October 26 & left unhappy with my hair. The only reason we came here was for the "Master Stylist" because you would think they can work with anything and all hair types. Clearly not. I entered the salon with my hair straight and laid; then left there with the top of my hair all poofy. It's truly unacceptable to have left the salon the way I did, because I had to do more work afterwards and I should not have to do that; plus it was a joint appointment I had, so we left spending over $500 dollars that day; the hair service & makeup stuff. The stylist was friendly and all, but I did not care for the service I received, and will not be back for the Salon service or any service at all due to another bad experience back in November for another thing that was not the Sal