Ulta Beauty

People need to do better!!! Walked into the store with my friend of coarse after work we looked like run down rats, definitely looked like we didn’t belong there. We went in looking for someone to help us get matched for some foundation (we do clean up nice). My friend had walked up to an older lady (who was dressed to the nine very pretty thought she would definitely be able to help us) yeah no. My friend politely asked her for some help being matched for foundation the lady looked her up and down smacked her lips and nasty told us “ well it depends on what brand your looking for, but over here you will be spending 50$-60$ for it” First off what you don’t know is I own a company (money is not an issue) second we had just busted our butts getting dirty “actually working getting our hands d

I had to pick up my wife’s online order. It was an easy process. The staff member was cheerful and polite and asked for my ID to prove it was me. I like that security measure to prevent theft and orders going to the wrong person. It’s SUPER bright in there. The brightest store I’ve ever been in.

Well to start this off, my birthday is in December, so as an Ulta member (for years mind you) I was excited to receive my birthday perks. When I got to the register, I had to force the cashier, Isabella, to even look my account up, for my birthday. She acted as if I was bothering her, and we ended up having to call the manager over. The manager who was nice, found my account right away. Once she had my account, I told her what gift I wanted, and she was still acting bothered (guess I didn’t answer fast enough), and threw the moisturizer in the bag and didn’t even look my way when she said have a good day. I understand everyone has bad days, but as a cashier myself, I still give decent customer service, because that’s what I’m being paid to do. Please do better Ulta, or I’ll have switch to

Go see Marlee if you need your brows waxed! Don’t fret about the one other review that mentioned brows falling out — I think they had a medical condition going on at baseline they didn’t disclose. I’ve gotten my eyebrows waxed by Marlee multiple times now and every time have been very pleased; has been a 10/10 experience — zero issues :) She is sweet, calm, careful, detail oriented and great at what she does. She maps out your brows based on your anatomy before starting and always ensures you’re happy with the final product.

I'm not proficient in make-up, nor am I familiar with customer-staff relations. However, I will tell you that I was thoroughly disgusted when an employee applied foundation to their bare skin and then applied ut directly to my face! What if they had some kind of skin disease or condition? I was beyond stunned and asked her to remove it immediately as I didn't know what else to say. I will say that most of my interactions have been mostly positive. Please educate your staff to not do this as it is unhygienic. Thank you.