Ulta Beauty

I love my Ulta here in Keene NH! I'm a very very beginner to makeup, and I went in looking for a nice, beginner foundation. A girl named Madelyn helped us out, and also helped me find a life changing moisturizer, as I dont like most and I LOVE this one. Go to Madelyn! She's great!

I really don't want to be the difficult customer that complains about an employee, but I just can't get the interaction that I had with one of the cashiers at this store off of my mind. I came in today (11/02/25) at around 4, 4:30 for a couple of items. I brought them to the checkout where I was met with a cashier who was extremely condescending from the beginning of the interaction. She asked me the required questions (phone number for rewards, store credit card, receipt, etc) in a very agitated tone kind of like I was forcing her to say these things? I took my card out of my wallet, preparing to pay, while the keypad finished up with the store credit card prompt. It was taking a minute so I figured I'd get my card out. She snapped at me and informed me that I need to wait to pay... I did

Update. I immediately tried to cancel the order and was told it was already processed for pickup. See conversation with ulta support. So I have no items to return and can’t pick this one up… or cancel it.. I placed an order online for in store pickup. The store would not release the order because I was dropped off in the plaza while my husband went next door to home depot and I did not have my government issued ID. I do curbside pickup all the time from target, home depot, aldi, dicks etc and have never been asked for a government issued ID to pickup before. I had the order confirmation and the email confirmation. I could have just shopped the items in the store but manager was rude and clearly didn’t care about my business so I’ll just buy elsewhere from now on as there is nothing in uni

Charlie W did my hair today, I showed them a picture of what I wanted and they made it happen. I genuinely had the best experience and got what is hands down the best haircut I’ve ever gotten! Definitely book with them!

EDIT: Ulta, you’ve missed the point of my review in your response if you think it was just about the appointment being cancelled. Booked a hair appointment mid week for Sunday. Received a call 3 hours prior to my appointment saying the stylist would not be in and the appointment was cancelled. Returned the call and asked why, if I can see open appointments online with another stylist, my appointment was cancelled. Was told not sure why the appointments are populating online but no stylists would be in today. And that I should go online to reschedule. Why would I go online to reschedule if I just told you the online system had errors by displaying unavailable dates and time?