Ulta Beauty

I like the variety of products Ulta has, but the customer service needs some work. When I entered the store, three associates were at the counter (no customers), and usually an associate greets the customer. Didn't happen, but I figured they were in a meeting. I wandered around the store for 10 minutes, and there was no offer of assistance. I walked by three associates in the store who were chatting with each other (maybe they were in a meeting) and no one acknowledged or asked if I needed help. Another associate walked by me soon after, looking at her phone, and didn't look up. The only interaction I had with an associate was when I went to pay. When I was in the store, there were more associates than customers present. I prefer to shop locally, but it's easier to shop online where I don'

The smell in there is so intense. I understand that some level of smell is unavoidable but this is an issue that could be mitigated. It is an accessibility issue, I will not be able to return to this store because the smell triggered my disability so severely.

Ulta was fine until today. I’ve noticed a bit of rudeness from some associates before, but I usually brushed it off — until now. When I went to check out, the store was swamped (understandable for a weekend in Fairbanks). A cashier called me over to her empty register, so I patiently waited, but another associate stepped in and helped her instead. When the cashier told her she had it handled and was calling two people at a time, the associate replied that she was only helping because the line was long. I just kept thanking the associate who stepped in, because she was actually trying to move things along. Later, I had to return because I accidentally bought a toilette instead of a perfume — my personal preference is perfume since it lasts longer for me. The associate in the fragrance sec

I’m not sure if this was a misunderstanding, but I feel compelled to share an experience I had in your store last weekend. I’ve been a loyal customer since the store opened and have been a Diamond member for many years. I’ve never had an issue testing items in the store before. On this visit, there was a white pedestal in the Ouai hair area with an open waver and a nearly empty hair perfume bottle. My daughter and I assumed these were testers and began trying them. An associate came over and abruptly took the waver out of my hands, stating that hair products are not for testing. I tried to explain that it was already open and half empty and sitting on the pedestal, and he could clearly see the perfume was nearly empty and uncapped. Instead of clarifying, he repeated that hair products ar

Love this store. They have a huge select of makeup, haircare and perfumes. Everyone was very helpful and staff was really friendly. I enjoyed being in here and was able to find everything that I was looking for. Absolutely will be back for my needs.