Ulta Beauty

I had a very disappointing experience at this Ulta located on cottage grove. I came with a clear photo of the exact product I wanted and showed it to the staff. One employee said she would get the product from the backup room. When she returned with the box, I noticed it did not look the same and politely asked if I could open it to confirm. She refused in a very rude manner. After leaving the store and opening the box myself, I realized it was not the product I wanted at all. I returned immediately, but a different cashier argued with me and insisted that it was the correct item, even though it clearly was not. On top of that, I did not receive any apology for the mistake or the inconvenience caused. There was a clear lack of product knowledge, poor communication, and unprofessional beh

Emily, the eyebrow artist, is amazing; she takes the time to understand your unique brow shape and preferences. She is very kind and has tremendously improved the look of my eyebrows. Highly recommend!

i’d give negative stars if i could. recently went in to return a perfume ordered online, came with receipt and perfume box unopened. they REFUSED the return because i didn’t use or sign up for rewards during the online transaction. what??? again, they refused my return with receipt and an unopened product because i was not a loyalty member. even made a big deal with the manager and said “sorry it’s policy”. this store should go under.

The staff here is so nice and helpful! I have oily acne prone skin and the recommendations the girls give me have been amazing and helpful! Best Ulta ever.

They removed my old review because they know they suck!! Ill keep reposting you guys are absolutely terrible- HORRIBLE HORRIBLE staff. extremely rude. DO NOT GO HERE. Sephora will treat you with more respect than them. I WILL NOT GO BACK.