Ulta Beauty

I went to Ulta for the first time yesterday. I bought a morphe eyebrow kit for my SIL and a couple cute stocking stuffers. I went to checkout and told the lady that I am not a member and I’m good, I do not want to be a member. She kept looking at me insisting, persuasively implying that I should be a member and it would only take a minute. She told me straight up that I CANNOT return the stuff I bought if I am not a member. I even mentioned to her, that isn’t it should be the same with the other stores. Fast forward, I ended just agreeing to be a member because I have somewhere else to go. Came to find out from my friends that you can return them as long as you have the receipt. So yes, I’m writing this negative review because you don’t have to lie to a customer just to add another store m

I was here a few weeks ago and a lovely girl helped me find everything I was looking for. I think she sensed I was overwhelmed w all the choices lol. Was so knowledgeable about all the products, recommended me a great face wash, moisturizer, and shade matched me with a great foundation. I wish I got her name, she had lovely skin as well lol. Made my experience a lot easier. I love Ulta!

I will shop online going forward from Amazon. I was asked to move so the employee could pretend to straighten a shelf. I was going to buy shampoo. I asked for help with the Living Proof products for normal. (Directly behind her.) She seemed to be puzzled. I pointed to product. She told me that was all they had. I needed something for normal hair and could have done without the lip service.

So the ladies there are amazing. But the store itself needs some organization. They should think about separating the men's and ladies cologne. They are on top of each other. With everyone spraying like their lives depended upon every spritz, I thought I was going to pass out when I walked in. I promise you it was packed in the perfume/cologne isles and it was spritz heaven. At one point everything started to smell the same. Section it through the store plz.

Three workers were up at the front and 2 were not acknowledging the line of 20 people waiting to check out. I got in line as the second person in line and ended up waiting over 20 minutes to check out. If you’re looking to have a quick experience, look elsewhere.