Totally Tan & Spa - Big Lake

the new look is amazing would be even better if the young staff would keep up on cleaning, hair in beds, mud on benches in rooms. 90% of the staff are great but a few at this location dont listen to members when they set times in the beds and can be seen going behind the counter when not in uniform, interjecting into members conversations without knowing what was being discussed or why, and trying to interject when members share personal experience, not a great way to "Be the reason they come back" may have to start going to a different location to see if the staff are better trained

I’ve always had a great experience here. Very clean. Nice staff. The girl with orange/red hair is rude though.

The staff at Big Lake is so uplifting and competent!!! They are just amazing they always help keep my day going great!!!! Thank you girls!!!♡♡♡

Guest services are beyond exceptional! The manager was pleasant, helpful and kind. Transferred from Monticello location due a lack in all three of the above from Jade, a team lead 🤔

Charged me$ 23.69 for an upgrade. NEVER EXPLAINED the “upgrade “ was only for 1 visit. So it’s $70 for 3 sessions. Scam scam scant