The Powder Room

If I could give 0 stars I would. After going to Katelyn for a few years, I can no longer support this business. In November 2025, I paid her $300 for a touch up happening in December. On December 6th, my card was charged without my authorization $375 for the upcoming appt. I reached out several times asking for a refund but got no resolution. The money was taken via Square and within her possession. It is now February and I have not heard back from her regarding the refund. I had to file a dispute with my bank and filed with the state board. Do not prepay her for services. It is unfortunate that she is doing this to multiple people it seems. She no longer will have my business or family’s. I do not recommend her at all. The other reviews are telling. I hope more people see these and do not

Katelyn scammed me. She saved my card information via square from prior services and charged me $375 two days in a row for services I DID NOT receive! She texted me asking for a touch up in Nov 2025 and then when I did not respond -- she charged my card $375 TWICE in Dec 2025-- two days in a row. I texted her and informed her of this, she responded "it was not from her end". After I disputed with my credit card company she proceeded to send documents including an email receipt trying to say that I received her services - with no actual proof. I have now had to open up another dispute and fraud case against her. And one more thing -- During my last appointment with her she was speaking poorly about a client who needed to cancel an appointment and requested her money back but Katelyn didn't

No longer recommend. After 5 years of Katelyn doing my brows, $300 was charged through her Square app and she's not refunded me even after one month of requests. Truly sad.

Whatever you do, do NOT give this woman any money in advance if she offers a discount for prepayment. She canceled my appt the same day and even though I’ve requested a refund FOUR times, she still has not refunded my $450. The appt was canceled 7/12 and it’s now 7/31 and she still has my money! Avoid her & go somewhere else!!

DO NOT PREPAY HER FOR DISCOUNTED SERVICES, SHE WILL CANCEL YOUR APPOINTMENT AND NOT REFUND YOU!