The Cosmetics Company Store

I had a very disappointing experience with this company. I can’t say it’s 100% The Cosmetics Company Store’s fault, but I do believe the staff needs better training on how to handle situations like this. Here is what happened: On September 9, 2025, I purchased two products, but one of them turned out to be the wrong item — the sales associate, Sherrie Watkins, gave me the incorrect product. I came back the next day to exchange it, but a different employee told me she “did not have access” to process a return or exchange, even though I had called ahead and was told it would not be a problem. I left the product and the receipt at the store, trusting they would resolve it, since they said the original salesperson would handle it. Instead, I had to call eight times, and was passed around lik

This store is by far the best place I’ve continued to do business with. They are always nice, package my orders beautifully and help me with all my shopping needs. I will continue to do business with them over the Merrimack store. These ladies at the Tilton store do not give attitude and very pleasant to be around. Thank you for always going above and beyond with my online orders!

Knowledgeable, friendly, helpful staff. Clean and well stocked. I went in looking for 1 product and came out with 19! Great sales staff and in store only special sale! Shopped on 8/10 7:30-8 PM

I had held back on going to this store for quite some time due to past reviews and limited product. I finally stopped in as i saw they had estee lauder double wear and ive been dying to test it before taking the plunge. The two women who were working greeted me and immediately helped me with color matching. Sadly they didnt many color ranges and the lightest color they had was still too dark but i was happy i atleast got to test it. The atmosphere didnt make me feel uncomfortable. Yes they are limited to products that they have but i think i would visit this place again over the new sephora in tilton especially price wise. They were friendly to every customer that had walked in while i was still in the store. It was not as intimidating as i expected and im grateful. thank you!

the staff is extremely welcoming and friendly. helped me with makeup options, which worked perfectly! very good prices! I got high quality products for less than I would spend on average products at a drug store.