SEPHORA

Located within King of Prussia mall, this Sephora is huge with lot of collections. The staff is friendly and helpful. the interaction with customers at this store is more compared to others. The store is well laid out and stocked. The prices obviously will be on the higher side.

Tonight I had the AMAZING opportunity to get cosmetic help for my lips from the employee Sophia. Absolute 100/10 experience, she completely sold me on the Rhode Lip Treatment, which was perfect for me. In addition to the Laneige vanilla lip mask. She was so welcoming, relatable, and passionate while helping me, making me feel so comforted. I'm not trying to boast anyone but she was truly the definition of what an employee and director of a store should be. Glad to say I have a new skincare routine until Rhode stops production, thank you.

Visiting the store left a very unpleasant impression The cosmetic testers are in poor condition: they are dirty, stained and in some cases damaged with visible dust on the display stands The same applies to the fragrance area both the stands and testers appear neglected with sticky and unclean surfaces It gives the impression that proper maintenance and cleaning are not being carried out Considering the price of the products the condition of the store is disappointing and raises concerns

Most of the staff in the store were extremely nice and helpful despite the store being very busy. The line was wrapping around the whole store but moved very quickly. My problem did not arise until I was at the register where I paid for my $30 purchase with a $50 gift card and the employee who was ringing me out was deadpan and spoke rudely and then didn’t give my my gift card back. I had to ask her 3 times to please give me my gift card back because it still had $20 on it and she seemed very reluctant to give it back to me which ruined my experience. I don’t know if the employees can see the remaining balance and she was wanting to keep it for herself or if it was something else but it left me feeling uneasy. This was on January 2nd at 2:22pm

I literally asked in a friendly way why they had charged me almost 20 dollars for this product when they still had a discount that was 7.50 dollars and the person in the register her name was ponika or something like that, she was the rudest person I have ever dealt with. I asked about my birthday present and they almost didn't want to give it to me 🫠