SEPHORA at Kohl's

I would stay away from this Sephora location. Staff are not helpful at all, don’t know what products are available in store or not. And no one will help you at all.

HORRIBLE customer service! I bought the Sephora brand Vitamin C serum for my face. When I got it home the dropper didn’t work- besides being opened I hadn’t used a drop. I bought it online through Kohl’s, but apparently they can’t use that receipt. So I showed her the price and she asked if I got it on sale. I was honest and said yes. She said I’d have to buy it again and they’d return it for the sale price. But then called a manager over to explain. I asked why they couldn’t just trade the droppers out and label the other one “damaged” as that is what it was. She said that wouldn’t work for inventory. Which makes no sense. Then she proceeded to get nasty with me and tell me she was doing what she needed to do. Just not the proper way to handle a customer or a damaged product. Will not buy

The Sephora in Kohls is an amazing shopping experience. I always find myself returning to the store because the employees are so friendly. Maria is a wonderful worker and always helps me find what I need! She is super super great and I am very grateful for her help every-time Im there.

The check out lady had no human interaction. She did not greet customers. She said nothing when the transaction was completed. Other staff were friendly and helpful.

They advertise the birthday gifts but never have them in store. It's a cheap advertising technique. Very disappointed with their service. I have been to 3 Sephora stores in December and all of these do not have the gifts in stock. Why do they advertise and send reward emails to pick up the birthday gift when they don't want us to.