SalonCentric

The worst customer service ever, no matter who is working they are the most unfriendly and unwelcoming staff. They all seem like they hate their jobs. The other day the door was locked because an employee went and got a burrito and there was a line outside waiting to get in and when she finally came back and let us in she said I cannot ring you out for another 10 mins I am on my break. So very uncomfortable even going to this store, I now drive down to Roseville as they are so helpful with great customer service.

Can I be mean for a second? This was hands down the worst customer service experience I’ve ever had. I went in here with my mom (who is licensed to shop there) to shop for hair dye and developer and was treated like a complete alien. I was confused and asked for some direction on what to look for and the employees acted like high school mean girls. They had no interest in speaking to me at all. It genuinely seemed like they wanted me to leave. So I did, empty handed. The girl I interacted with had dark, straight hair parted in the middle, light complexion. At one point I was sent a photo by my hair dresser of what to buy and she looked me dead in the eye and said “we don’t have that here.” I almost laughed at how cold and pissed off she seemed. I ended up going over to Cosmo Prof and told

I could not be more shocked and upset as I have had the worst experience I’ve ever had at any salon supply store, in my life. Went into return an item at the Auburn, CA store I had purchased online, and when I was at the counter, the woman that was working, Sierra, said she didn’t know how to return it, and it would just be better if I came back when their sale promotion on the item was over because she could not change the price of the item. I live a half an hour away so an hour drive time for me to just come back for her convenience. She was not friendly, but had an attitude during our entire encounter that was unpleasant and at best tapping her nails on the counter. After I told her that I was there and I would like it to be done now she made a phone call to what I assume is the store

This professional beauty supply is completely stocked, organized and has knowledgeable employees. The only drawback is that it doesn’t have goldwell or joico color. I’m really debated on switching my color line to redken so that I don’t have to shop a Cosmoprof anymore. I’m SO OVER them never having any of the things I need!!

As a licensed stylist I was looking for a salon centric store near my daughter's house. After reading these reviews on how awful they were treated by the employees. I will NOT SHOP HERE! Corporate you need to pay attention to what's going on in your stores.