Sally Beauty

Rude, rude, rude! Offered no help, no assistance, no customer service....one worker girl was too busy ringing up her co-worker and making sure she got her employee discount, I had to try to get there attention several times. Felt as if I was being purposely ignored, and when I did get their attention, it seemed as if I was being intrusive!Yes, I did go in 7 minutes before closing at 7:00, but do I need to be reminded every minute like a count down??? Its not going to hurt to stay a minute or two after 7:00, especially if I went in to WANT to spend my money!!! Unpleasant shopping experience, I didn't even get what I was looking for, nor did they seem to want to help me. Whatever I did buy, I'm returning tomorrow and going to Ulta.

This morning I went into the store to accomplish a return of some products that I no longer needed. The cashier was very patient with me even though I had a request that quite possibly caused her some cash flow problems. She managed to accommodate me and for that I am truly grateful. She may never know how thankful I am. Plus, her nails looked awesome! Thank you so much Sally Lady! You rock!

I hear more bad than good when it comes to Sally's employees giving out under and over judged advice for a hair crisis. However, this was different. When I walked in, I was greeted & asked if I needed any help finding anything. I said not at the moment but I will ask if I do. I walked around an insle and was looking at a curly hair products. Then I was asked again if I had questions. So I caved and just informed what my hair does vs what I want it to do. I was ran over 8-9 products before I even knew what the 2nd product at its full potential could do. I finally came across Silk Elements Olive Shampoo & Conditioner. After using these products for 2 weeks, I dyed my hair brown. After another week of using the products, my hair has found its happy place.

I was just told that the last Nailboo Starter Kit my mother bought before i went and bought today, ripped off my mother of 30$. I very disgusted how these ladies ripped of my mother and also charged me 30$ as well. To be honest maybe I should email the CEO and tell him his store has employees that don’t follow instructions where HR under the CEO is telling them to sell for higher the amount. So this place is should be report for overcharging people to the BBB, Federal Trades Commissions as well and also get a lawyer. And make sure the business is no longer running.

Not only will the staff recommend the wrong products on three separate trips, they will also refuse to do an even exchange. My infant unfortunately shredded my receipt. The woman who sold me the product and remembered me told me there was nothing saying I actually bought it there and refused to do an even exchange of the same brand of dye, just in a different color. My hair is now fried and 7 inches shorter thanks to her advice, and I'm out well over $150.