Regus Hicksville

Unfortunately, I had a very bad experience with Regus and have terminated all services with them due to poor customer service and sneaky charges. Regus started to charge me for mail forwarding, though I never once received a piece of mail. When I called to inquire about my mail, I was told that they mistakenly sent it to the wrong address. Despite this huge mistake, they never once apologized, but instead, continued to charge me $30 every month for mail forwarding. When I asked for a refund, they dragged their feet, and it took months to get my money back. Even then, they credited me for the wrong amount, and I had to continue fighting for months to get all my money back. I'm now at the end of my contract and have paid the agreed upon amount each month (which I showed them is reflected on

Amazing staff and excellent location! I have 2 business here and I can say, I’m very happy with what I have. Anytime I have a question; they’ve been very easy to contact and respond to my questions. Thank you for providing business owners with top tier service!

I’ve been a Virtual Office client at Regus Hicksville since 2022, and my experience has recently taken a disappointing turn. I used to be able to call the office to ask if I had received any mail — a basic service I’ve relied on for years. Suddenly, I was told that phone inquiries are no longer allowed unless I pay an extra fee. I raised a complaint about this by email, and instead of receiving help or a proper explanation, I was ignored completely. A few days later, I received another email saying that even in-person mail collection — something that had always been included — would now be charged $9/month starting next renewal. This abrupt change, immediately following my complaint, feels retaliatory. I also escalated this issue to IWG’s customer service at the corporate level — no re

Extremely disappointed with my experience with Regus. They renewed my yearly contract without my consent and increased the costs without any prior notification. Canceling the contract has been a nightmare – they offer an unreasonably short window to cancel, and the contract terms are not transparent at all. This kind of business practice is completely unacceptable.

I've been at this Regus location for a few years now and have always had a good experience. Perfect price point and location for anyone starting a new business that needs a flexible space to workout from as well as potentially bring clients into too. Marina & Shanida at the front desk are always helpful, thank you!