Palm Beach Tan

Literally always a problem every time we come. Computers are down. New people working alone that don’t know how to work the system. Always something…. Idk why I’m paying for a membership that I can’t even tan when I want to? I’ve came 5 times and 2 out of the 5 you can’t even actually tan because the computers aren’t working. It is extremely aggravating. I have kids and can’t come just anytime I want to and this has been a BIG waste of time.

I love this Palm Beach Tan location. Everyone has been so nice to me except tonight. I had the worst service I’ve ever had in my life by a Beauty consultant named Anna. I get into Palm Beach tan to spray tan for my best friend‘s wedding tomorrow and it was 840 and she was the rudest person I have ever encountered in my life. She went back through my tan history asking if I come at close every single time which I do not. And she was so rude and should not be working customer service jobs.

I’ve been a member here for about two years, and I’ve always had such pleasant interactions with all of the Liberty Township employees. I don’t usually write reviews, but I wanted to specifically recognize the two ladies working the front desk around noon on 11/27. They handled a very difficult situation with professionalism and grace. One customer was being extremely condescending, name-calling, and insulting their jobs, but despite the disrespect, Dominque remained calm and courteous. I hope that Palm Beach can take steps to protect their employees and consider banning this irate individual to ensure a respectful environment.

The beds are okay but customer service is beyond unfavorable. They did not receive my monthly payment due to the fact that I keep my debit card locked at all times. (I unlock the card when I need to use it) when I went in to tan the girl working the register (with blond hair and half of it shaved) VERY RUDELY informed me that I had a balance. She said it in a tone in which I felt she was looking down on me, like I was garbage and she assumed I just couldn't afford it. This made me very upset and uncomfortable. I could have easily unlocked my card and paid my balance right then and there, but I decided that Palm Beach wasn't getting another dime of my money. Shame on you, Palm Beach Tan!!

Shout out to Susie for her exceptional service. She is so friendly and helpful with good suggestions. I appreciate her extra kindness, always making it a great experience for me at Palm Beach Tan! Thanks Susie! 😃