Massage Envy

I had a truly wonderful massage with Fred. Very experienced massage therapist. A facial was next and Riley was very knowledgeable and I received the best facial I have ever had. This was my first experience with Massage Envy and I would most certainly go back.

Recovering from a knee I just so wanted to book some massages to help the healing process. Bought a $160 package for myself. Had a good masage and used $130 of the GC. I was told I had a $30 credit. At that time I bought a $160 massage /facial gift certificate for my wife for this past Christmas. Spending some $ here. I booked a future appt and the day of I was pretty sick and I was having car trouble. I don't not want it infect the staff with my sickness I rescheduled the appt (not canceled all together ) for a future date. The receptionist on the phone said no problem we will Reschedule you. I had my massage on the reschedule day anf when I was going to pay and use the $30'credit she said I don't have one. After some back and forth, she said oh I see you used it on a stretch, not even r

I scheduled my appointment the day prior. I drove 45 minutes to my appointment. I showed up to my appointment and the massage therapist Alessandro had canceled at the last minute. I was told i could reschedule for the following week “with a free enhancement”. At this point, i rather take my business elsewhere. Very unprofessional.

Terrible! Some very mediocre to pour massages. I was in a car accident, and spent three months in a coma and eight months in therapy. When I was able to get massages, I started going for regular visits and was continuously unhappy. I had a shunt installed due to the car accident and had an issue. Had to go back to the hospital for three months for more surgeries and when I got out, I approached massage envy about canceling my membership and receiving a refund for the time I spent in the hospital, unable to use the hundred dollars a month which total $500 of unused massages and they refuse to credit new massages or refund the money So not only are the massages extremely subpar. But the customer service and business practices are terrible.

I get a massage here often and my favorite masseuse is Alexandria. She has a great personality and is a strong masseuse. Highly recommend her.