Massage Envy

Was a member for 3 years. The quality of Masseuse they hire is going downhill. Very difficult to cancel a monthly subscription and any left-over unused massages expires. I was going there because of Pepsi, but since she left the last masseuse i had was “deep tissue” expert but barely massaged me. I could not believe the quality!

I’ve been a Massage Envy member for many years and I’ve never experienced pressure like this until recently. Like last year, the manager approached me with a very long and confusing holiday promo. I explained politely that it didn’t seem clear - not just for long-time members like me, but for any member. Even after I declined, she approached me again and continued promoting it, insisting it was a “great deal for me.” A promotion this complicated should never be presented on the spot or expect a quick decision during a wellness appointment. Something like this should be shared by email or through clear signage - not in person. I’ve included a photo of the promo so others can see how complicated it is. Promotions should be clear, simple, and optional. I truly value Massage Envy and the thera

This location is a wonderful place to get a massage. The manager is nice and the customer service is great. I am hesitant to mention the masseuse that I like to book with as he is already hard to get into and so great. After I leave, my pains are significantly reduced.

I've usually had very positive experiences with Massage Envy, regardless of location, but today's experience was very disappointing. I booked a deep tissue massage in Northbrook. The therapist barely applied any pressure - probably the lightest massage I've ever had. Secondly, I had logged into the website to book, which showed a $120 promotional price for a 90-minute massage. I booked under that quote. When I got to the front desk after the massage, I learned there is a known issue with the website where it incorrectly quotes people who have been to a Massage Envy location in the past and that I, instead, owed $195. I was told it's a known issue but no path on fixing it and there is nothing the Front Desk person can do. I regretfully paid the $195. It's bad enough to pay the price you we

Avoid at all cost, this place is a scam. I have 23 credits of massages which they are attempting to not let me access. The customer service is anything but what its supposed to be. I spoke to Michelle and she ignored everything i was saying and just kept repeating that i need to keep paying to use the credits i already have.