Massage Envy

No star should be an option. I am very disappointed with Massage Envy’s quality and service of this location @ Massage Envy, Gainesville, on Archer Rd. I have gone to numerous Massage Envy locations over several years— by far, this was a disappointing one. My other half made an appointment for me awhile back. As as I traveled to him, he tried to confirm the appt with massage therapist Priscilla but was told by Sophia that at 1st it was never booked then 2ndly, after the follow up conversation requesting to speak with the manager, he was then told, oh yes she see the mix up and it was accidentally scheduled for the 7th by the young lady. The 7th isn't Valentines Day. In reading the past reviews, I am highly disappointed but shouldn't be surprised. I AM a member. Im NOT by far a guest. My ot

The facial I got was amazing I really enjoyed myself....I was a walk-in but they managed to squeeze me in even though it was Valentines weekend...the staff was friendly, nice, and amazing. Will definitely come back when I visit Gainesville again. Thanks for an amazing experience.

I am very disappointed with Massage Envy’s quality and service. I have gone to numerous Massage Envy locations over several years—this is the most disappointing one. I made an appointment months ago; it was canceled because the therapist had to leave. I was told to reschedule, and a credit would be added to my account. I made another appointment for today; well, I was called and told that my therapist had cancelled and I would need to be rescheduled. I have a super tight schedule, so it’s a huge inconvenience. The receptionist ended up reworking the schedule and booked me with another therapist. I showed up, and there was no credit on my account (whatever, someone lied). However, the experience went downhill from there. 1. The TV in the quiet room was staticky. 2. The floor in the massage

Bad experience, I had over $500 of unused services. Originally agreed to pay $10 a month to keep my already paid services. They raised it to $20. Did not work with me. Do not sign up for a membership. Better off paying per session or going somewhere else

I had a great “ME TIME” on Saturday, I had massage by Amber and facial by Michelle, both of them are amazing. It made me feel relaxed, recharged, and comfortable. I decided to renew my membership and it’s all worth it. The front desk lady (didn’t get her name) she’s very welcoming with a positive attitude. And guess what? I already booked my next visit and I can’t wait. If you are looking for a place to have an amazing “ME TIME”, Massage Envy is the right place for you. 🥰 Location: Massage Envy, Gainesville, FL