Massage Envy

This location is absolutely atrocious. The manager canceled my membership without my consent for no reason. I never signed any paperwork to have my membership canceled. Then I tried calling and emailing the manager multiple times and never got a phone call back. Horrible service! Last therapist I saw there was texting on her phone while giving a massage. Avoid at all cost!

This place has gone so down hill. Pricing is not accurate. Their website price , brochure price, and what your charged are all different. Did a 90 minute massage booked online saying $105, brochure says additional $35 to your service included with your membership however I was charged $49.05. When I asked about this there was some stuttering, confusion, attitude, and then saying the brochure isn’t updated but it still has the same membership fee of $80. On top of the fees not being accurate the massage was uncomfortable and she was passing gas the entire time. I booked at medium pressure. She said she can only do light or hard (she lists all pressures when you book) Tried to upsell me to do the massage gun because I wanted medium pressure. Just overall not a good experience. I’d avoid this

Receptionist is always not so friendly and masseuses are not professional and lacking knowledge and experience. I have tried Angela, Gabby, Erika, and Will but none of them really understand where the muscle tissues are and the ways in which various muscle groups are connected. Each time, I specify which part of my body is bothering but they don't listen or don't know how to soothe the area. I'm currently trying to cancel my membership but the receptionist said she has no authority to do cancellation process so I have been waiting for the manager to reach out to me.

My first massage with Dan was absolutely fantastic. He is a very clearly skilled massage therapist with an innate understanding of the human body. He was able to help alleviate pain I had been feeling for months without me even telling him where the pain was. I am always a last minute booked, but as soon as I walked out of my massage I grabbed my next appointment.

I had a wonderful experience at Massage Envy in BH. It was my first massage ever and Will made me feel extremely comfortable. They ask consent to touch you which is nice for a woman who may feel uncomfortable in certain situations. The front desk will try to sell you on their membership which I totally understand but it’s not for me. They are more expensive than other places but extremely clean and the ambiance is amazing. I wish I could afford to come back every week for a massage with Will!