Macy's

A granite giant on Thirty-Fourth, The red star beacons south and north. Through revolving doors, the city pours, To find the world on wooden floors. ​The historic escalators creak, An ancient rhythm, chic and sleek. From velvet bags to kitchen wares, A century’s ghosts climb up the stairs. ​The Spirit of the Season ​When autumn fades and frost arrives, The Great Tradition truly thrives. Giant balloons of silk and air Dance through the street in Herald Square. ​The windows glow with clockwork dreams, Where silver snow and tinsel gleams. High above, in a secret place, Children seek a bearded face. ​A Cathedral of Commerce ​The Main Floor: A haze of perfume, bright and sweet. ​The Mezzanine: Where old and modern spirits meet. ​The Cellar: Copper pots and gourmet treats. ​It is more than just

The phrase," like a kid in a candy store" really applies to me here. The selection of candy is really quite fantastic and the taste makes up for the higher cost. There is coffee available here as well with candy melted into the coffee for those looking for something extra special.

I needed to return or exchange a pair of jeans. The most rude sales associate ever. I explained I didn’t have the receipt, if that was a problem, let me know. I understand. I shop at Macy’s often. This sales associate tried to send me to someone else because she didn’t know how to do a return. She’s been working at Macy’s for a long time. She walked off to find the jeans, I followed her because I knew where I had found them. She was complaining to another associate until she realized I was walking with her. She continued to complain about returning/exchanging without a receipt. I understand that. Back at the register, still complaining, a manager walks by, OMG, she finally remembered how to help a dedicated customer.

This store has the worst customer service I’ve ever experienced. I bought a product and felt like I was doing them a favor just by being there. I genuinely cannot understand how they think it’s acceptable to treat customers this way. Completely unacceptable.

I had a watch gifted to me and took it in to get it sized, dreading that it would be a less than experience. I was greeted by the kindest person who took care of it right away and was excited for me and my new item.