Lush Cosmetics Penn Square Mall

This review is mostly for Jack, who helped me in person and then over the phone after I got home. There was an employee who made a sample for me and was very grumbly about it (I've never had that at this location... EVER!). I purchased over $50 worth of product and when I got home, my lotion bar sample was marked 45grams but was tiny little bits scraped from the bar, with the largest being the size of a pea, altogether the crumbs were the amount of a nickel. I have severe allergies and wanted to safely try the product at home, but the crumbs were kind of useless. I was very disappointed and called the store. Jack had been the person at the register and helped us check out, so remembered the transaction and also the other person making the "sample." He assured me that he would have a better

I went here for my birthday on a mall shopping spree and they were super duper helpful and kind to me and my aunt! They also gave me a freebie as an act of kindness and it seriously made my day, they were considerate and wonderful and I truly wish I remembered the employee's names because they were amazing. I also had been here before just window shopping and the employees that time were also great!

I LOVE LUSH AND EVERYTHING ABOUT IT. This location was exactly what you want when you go to a Lush store. They had everything and plenty of it. Also E.T. Bath bomb!!! Love bath bombs from here. They are the best. No other bath bomb can compare. The customer service was amazing as always.

I absolutely love Lush products! The location smells good when you go in. CUSTOMER SERVICE: When entering the location, we said hello but wasn’t greeted back. We were the only customers in the store and the worker didn’t help us or asked if we needed help until my spouse had to ask. To me that is not professional. When calling the location to make them aware of the situation, the clerk Priscilla did not want us to know the name of the poor customer service employee that was working along side her at the time so we can inform the manager to let them know to be better with customer service in the future so I can update my review to 5 stars. As much as I love my Ocean Salt Exfoliating scrub, bad customer service will make you not want to return to do business again.

The employees were so kind to my 4 year old and let her play with a bath bomb of her choice. They also helped her pick out products and were truly amazing. My momma heart was full. Love your products and culture!