L'Occitane

I visited the L’Occitane King of Prussia store today with my 7-year-old son, and the experience was very disappointing. My son lightly touched a flower display, and the staff lady spoke to him in a very rude, serious tone, saying it was “not supposed to be touched.” A simple, polite reminder would have been enough. She was not welcoming at all and didn’t even smile. What made it worse was that her attitude changed only after she saw that I was purchasing over $300 worth of products as gifts. That kind of behavior is unprofessional. In a customer-facing role, kindness and courtesy should come naturally. Unfortunately, this visit left a very negative impression.