Juvia's Place

Beautiful colors in the palettes I purchased last year (Nov 2025). I've used a few of the products already. The are more pigmented than NAKED. I'm having some trouble with application but with more use I think I'll learn how to match these better for the looks I want. The liquid foundation match actually surprised me. It really did match! I didn't have to combine it with any other foundation. I didn't like the way it felt as I blended it in but the look turned out good. The concealer did great. And the packaging has to be why the prices are a bit more than some other brands. These are beautiful products.

I placed the order back in November, never received my order, email customer service to request a refund, and never receive a response or a refund! Then I get an email stating that they tried to deliver it, but it was returned back to them and they asked me to pay for the shipping again to re-ship it! What kind of mess is that! They have my correct address and then they’re asking me to pay for shipping again! I sent another email requesting a refund and I no longer want the product and they are ignoring my email! This is a terrible company with bad business practices. I’m really disappointed because it’s black owned supposedly. I just want my refund!

BELIEVE EVERY BAD REVIEW. AGAINST MY BETTER JUDGMENT I WENT AHHEAD AND ORDER. 1- they have no contact number 2- messages in insta leads to AI responses3- OTHER REVIEWERS HERE SAID ON THE DAY OF DELIVERY YOUR ITEM GOES OUT FOR DELIVERY, THEN SURPRISE ITS BEING RETURNED TO THE SUDENT FOR “INSUFFICIENT ADDRESS”. I AM FILING A DISPUTE WITH MY BANK. THEY ARE NOT ABOUT TO PLAY WITH MY MONEY.

Adding to the many 1 star google reviews for this company. I never received the eyeshadow palette I ordered. When I reached out to their customer service team, I was told that I could either pay to have it reshipped (?!), or accept store credit. I declined both options and instead requested a refund. I haven’t heard from them since. I wish I would’ve read the reviews before purchasing. A greedy company that should work on their customer service skills in order to retain customers.

It's actually a bit confusing to come to load here as a truck driver... the building outside says 700 but it's wrong and in the back there are 2 shopping centers, one is marked and the other one is not the one at Juvia's Place.... but it's in the first 2 ramps... the people are friendly and they loaded me quickly....