JCPenney Salon

If you don’t look or are white, then the staff will act like they don’t speak english. I didn’t even get to enter the salon yet one of the staff who was a karen granny version immediately told me she didn’t speak english. She gave me one glance and immediately rolled her eyes, telling me she doesn’t speak english, IN ENGLISH. She was being racist towards me. Shame on you for dealing with customers like that, the customers who give you money to your own business so you wouldn’t be homeless . If you decide to live in the U.S., then you have to learn to speak english or respect this country because we the people respect the variety of nationalities. Look how shes talking to me while on her phones. Zero respect.

I had been a regular customer here for the past 5 years. The Salon manager Michelle is my go to person. She is so attentive to the minute details we say. She listens patiently and does an amazing job. Michelle works wonders with her figures. For the past two years, I started doing highlights too. My hair was so dry from a hair coloring from another place , not only did she tried fixing the dryness , she did do a touch up and gave me a different look. Recently I went back to her for balayage and wanted a particular shade of red and she brought the exact color I wanted. I would 100% recommend her to my friends.

Absolutely delighted with my debut hair appointment at JC Penney! Massive appreciation to Michelle for her exceptional work on my curly hair. The coloring was flawless, and her gentle approach made the entire experience truly exceptional. Without a doubt, I'll be scheduling with her again!

I booked a appointment for a wash cut and blow dry for a very important evening, I explained and showed the hairdresser I just wanted long layers to my beautiful long straight hair . I was specific I didn’t want anything drastic and specifies told her not to cut off my hair too much just simple long layers . The hairdresser sadly was older in age and She ignored all and everything I said and chopped off my hair into a mess! I was so hurt and disappointed and when I told her I didn’t not ask for such short hair she decided to defend her self by saying she didn’t a great job! I was running late I ended up paying more then scheduled because I had long hair and they messed up my hair. I asked for the manager she came Out listening to my concerns and me starting to cry she quickly tried to mak

I got a hair cut there yesterday, a simple buzz cut with clippers. Today my wife has pointed out all of the patches where my hair was not cut properly. I felt uncomfortable from the get go because I was slotted in between some ladies hair coloring. So the entire time the stylist was going back and forth between us two.