JCPenney Salon

It has now been over one month since this incident. I have made one phone call to corporate and sent two follow-up emails. To date, no one from corporate has contacted me by phone or email. This ongoing lack of response demonstrates a failure to address a documented customer complaint. I was also informed that an additional $20 would be mailed to me — an unusual resolution — and I have not received it, nor have I received any communication confirming if or when it was sent. I am documenting this experience in full, as no further attempts will be made on my part to seek resolution. My appointment at the JCPenney Salon with Brandi was unprofessional and unsatisfactory. At the start of the service, I clearly explained that I experience anxiety and have had prior negative salon experiences, an

I’m writing this because I was present during my mom’s appointment at the JCPenney Salon, and the experience made me uncomfortable. From the beginning, the hairstylist was dismissive and rude. My mom was trying to explain what she wanted and was clearly nervous, and instead of being patient or kind, the stylist interrupted her and spoke to her in a way that felt disrespectful. It was awkward and upsetting to watch. I was also spoken to rudely during the appointment, which made the environment feel tense and unwelcoming. At one point, the stylist mentioned that she hated kids, which felt inappropriate and made me feel uncomfortable being there at all. What stood out most was the lack of care and professionalism. My mom trusted the stylist with her hair, and afterward it became clear that th

I had a wonderful time there with my boyfriend for company lol! I got blonde highlights and my hair cut 6 inches. I had Michelle. She was very sweet and calm. It was very welcoming in the salon. My hair turned out beautiful! Though it took 5-6 hours for it all to be finished. Either way, I enjoyed my stay while it lasted. I see why it’s so busy. (Don’t mind my hair or why I look like that lol, I just took it when I was getting ready to go to bed.)

Josie and the store staff were so rude. Hailey and Donna refused to tell me the name of the man whobsaidni should cut myself. Whatever you doSave yourself a headache and just don't go here.It's absolutely ridiculous. The staff is so rude and so uneducated you will be tragically sad. Considering I left my name and phone number for the salon to manger to call me back this is absolutely b.s.

Had a horrible experience with a stylist today. Came in seeking advice for my daughter’s hair and was humiliated in front of customers when I told her what products I used in her hair. And then sent me on my way saying her hair was fine and to keep doing whatever I was doing. Disgusting attitude and very demeaning personality. Wouldn’t recommend if it was the last salon on this earth.