JCPenney Salon

I had a fantastic experience with Mrs. Suzette!!! She went out of her way to take my appointment. My appointment was originally scheduled with someone else, but they left before I made it. Mrs. Suzette was literally getting ready to leave. She saw how desperately I needed this service and volunteered to stay. I couldn't be more appreciative. Thank you so much! She has such a warm and welcoming spirit. I felt like I was getting my hair done by my Auntie or cousin! I never leave reviews, but this kindness needed recognition.

I have natural hair and Miss Suzette cut shaped and rod twisted my hair. She was gentle, polite and gave suggestions. I look forward having her as my stylist....

I requested a relaxer and trim. My hair was longer than shoulder length and I left with my hair involuntarily shorter than neck length. The sinks wouldn't drain so I sat in dirty water. I was sat upright for all the water to run down and soak my shirt. I also left with a chemical burn across my cheek. I won't ever be returning or recommending this location.

Spoke with Suzette on the phone to request silk press and trim for my daughter. Sent my mother to take my daughter for the appointment and within 45 mins they have returned home. Needless to say my daughter returned home with a basic wash, brushed into a ponytail with 2 plats like she is 2 yrs old for $40. I called back to salon and spoke with Phyllis Clark in order to see where the miscommunication was. Ms Clark states Suzette assumed it was just a shampo and blow dry..I stated that I never used the words wash or blow dry…how does silk press and trim get misconstrued to shampoo and blow dry. Who would ever come back to a stylist that clearly was in a rush and does not care about the services requested by the client. Anyway I’m done with this salon, too much turnover in stylist, poor commu

I went there to get my hair done. I booked it online and the process was clear. When I got there Brenda R. complained soon as she came in the door about how much hair I have. Then she started talking about her hand and something with her hand. Then the price doubled and she claims it is based on how much hair I have and the process. Worst experience ever. A waste of my time and unprofessional. Everybody want something for nothing. They want everybody to have short hair. So sad