Great Clips

⭐ 1 Star – If I Could Give Zero, I Would I had one of the worst hair experiences of my life at Great Clips, and the customer service somehow managed to be even worse. The stylist who cut my hair lacked the basic skills to do the job. The result was a completely uneven and messy cut. I had to go straight to my regular salon just to have it fixed—which says it all. That was $30 down the drain. When I tried to get a refund, I was given the runaround. I was told corporate needed to review salon footage—only to find out directly from corporate that they don’t even review videos. So, either I was lied to or no one knows what they’re talking about. The area manager then denied my refund, blaming me for asking the stylist to go shorter. I only asked that because the cut was so crooked—it wasn’t

This is the second poor and by far worst haircut my partner had gotten through this facility. He had been there several times before these recent 2. We wanted to give them the benefit of the doubt and try again… big mistake!! The first photo is the inspo photo. The only “asks” were that the sides were a little bit shorter but not shaved super short. This is him so it is a possible cut with his hair type. The second photo is the result. This cut is extremely different and not at all what was requested. Hair does grow back, but it takes time. I would expect a professional facility to listen to a client and perform the requested to the best of their ability. This most definitely was not it. I do not recommend, save your money and your hair!

Update 2nd review: Margaret is a favorite and just as wonderful too!! I was nervous to try someone other than Selena but Margaret was just as amazing. Selena wasn’t there and we didn’t want to wait until Monday but no regrets! Highly recommend Margaret! I was really impressed with her level of patience. When we arrived she was the only one working. The phone was ringing, people coming in and out and she maintained her dignity. My daughter felt very comfortable with her, and enjoyed their time, while she cut they chit chatted away much to Kaiyas delight. (My daughter loves to talk) I’m adding pics from Margaret’s excellent cut. She too also really listened to what we both wanted. I could tell she really wanted to get it right and make us both happy and she did!! I was very impress

After moving from Virginia Beach to Suffolk I asked Arlette who cut my hair at the Va Beach Great Clips for Many-Many Years if she could recommend someone closer to Suffolk. She immediately said “Margaret” at the Suffolk Great Clips. Literally i have had the same two people cut my hair for well over 30 years and i dont take change well. Margaret put me at ease and did an awesome job. Most highly recommend her and the staff at Suffolk Great Clips! Thank You,, see ya in two weeks!!!

I have been getting my hair cut here for about 7 years. Margaret is my stylist. She does an amazing job. I have short hair and I have never had a complaint about my cut and I am very picky. The place is very clean as well as the restroom. I always get a very welcome greeting when I call or come in. I live 40 minutes away and will not go anywhere else.