Erie Times-News

UPDATE! - I'm happy to report that this was all straightened out within 24 hours! I did get a call from someone local (Jillian), and she was able to refund the subscription amount. My faith in the Erie Times-News has been restored and I will definitely consider renewing my subscription in the future. ORIGINAL: I want to support my local paper, but I don't feel it's local anymore. I tried to cancel my subscription to the Sunday paper. I don't always read it, so I figure I can pick it up at the gas station on the days I want to read it. Unfortunately, I've called twice to have them stop charging my credit card and I get to talk to a call center that doesn't seem to be able to make this simple task happen. I've moved on to disputing the charges through my credit card company. I'll bec

I was a Paperboy growing up and took pride in taking care of my customers on my route. The service associated with the Erie newspaper today has deteriorated so much over the past few years. Delivery time keeps getting later...today they just threw my paper on the driveway 30 feet from my front door, unwrapped, even though it looks like rain. Someone need to address SERVICE. We've received the newspaper for almost 40 years but I'm thinking the end of our subscription is close.

This used to be a good newspaper company, but they are charging WAY too much for services I can obtain at a much better price, and the quality has gone downhill. In addition, moving their printing services out of Erie has cost the region precious jobs that benefit our city. Were it not for the fact that they used to be good, I would only give them one star.

New to Erie. Ordered the newspaper. Was told a 13 week subscription was $35.10. First paper arrived July 9th. Received a bill in the mail today saying the last day for the paper will be August 24th (instead of October 9th)? Called and was transferred to 3 representatives. Same run around. Said they told us we would be receiving 2 'premium' printings (like a puzzle book and some other publication) for $8.50 each and the $17 was deducted from the price we paid for the newspaper so the 'up to 13 weeks' became only about 6!! We didn't ask for any premium offers, nor did we receive them. We didn't even receive any emails from them that they said we could have opted out of the premiums. They also promise to have a manager call me back today, but no call. Very poor way to do business. Foo

There is no customer service at the Erie Times News Offices. The automated system is horrible. When I finally got a person, they gave me a difficult time about crediting my account for the Sunday paper that never arrived - again. The reason why our newspaper is not doing well is because they only are concerned with collecting their subscription dues. They don't care what is delivered for that money.