Envy Hair International

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. I was charged $25.00 no-show fee. I showed up on time for my appointment. After telling me to wait in the waiting room, I didn't hear from anyone. After an hour, I called the number I had for them and left a message that I was leaving. No one ever responded. I was using a Groupon and got a credit on my account, but Envy has not responded to my request for a refund of the no-show charge. I really couldn't report on the service because I never got to that point.

I called 5 times over 2 weeks just to schedule an appointment for a groupon I bought. I left messages every time but only got an appointment when someone finally answered. I couldn't even schedule online because their website was down for 4 days. When I arrived at my appointment I watched someone walk inside as I was parking. When I went to the door I rang the door bell and knocked but no one answered. I met a guy in the office above who informed me that people show up for appointments after purchasing groupons a lot and no one ever shows up for them. 5 minutes after my appointment was supposed to start I got a text from my stylist saying she was going to be late. She showed up 15 minutes later (so I had then been waiting for 25 minutes). My nails were done okay and Zuri was very nice b

I've been trying to restart my locs for years now . I contacted Zuri ,and showed her the style & size I wanted my locs to be ... Made an appointment and she gave me exactly what I wanted. She's the best and very good at what she do.

Zuri is such an AWESOME hair stylist!! I started coming to her facility when I first moved to Atlanta and haven't left. She's great and my hair is ALWAYS FABULOUS!!!

It's an APARTMENT!!! I was charged a $30 NO SHOW fee when I was late for my appoinment and sitting in front of her APARTMENT building. On the phone she was cold, careless, and condescending. POOR customer service skills.