Cosmo Prof

!!!! DONT DO ONLINE PICKUP!!! I ordered pickup and when I went in they only had two of my Items in stock. The rest of my order was shipped when the color was in stock in the store! When I asked to get credited or refunded for the other orders they said I had to call customer service. So I bought the colors they said wasnt in stock from the store and called customer service. When I called they told me it has already been processed and it cant be cancelled. Im not sure if its an app problem or emloyee problem but dont order online!!!! Now I got charged twice for color that they didnt “have”

I absolutely love coming to this Cosmoprof, it's the only one I will come to there's ones closer to my work but they are always so rude. Andrea and Brittany are very knowledgeable and know exactly what they're talking about. I will take their advice any day of the week. Everyone that works here is always so friendly and kind, and the store is always clean. Keep up the good work ladies!

The girl that works here with blue and purple hair is insanely rude and took a personal call while we were in the store. I only proceeded to purchase because this is the closest place to me to buy tea tree. Never have this problem at salon centric, but they also don’t just hire anyone.

I called this place in advance to check if I could return a wet brush that my husband didn’t like. It was not the one he was looking for. They said okay, I drove to the store, and they said I couldn’t return it because it was used. I told them the person just tested it once. they insisted it was used. It couldn’t be used because it wasn’t. Wasted money, phone call, wasted time, wasted gas, bad info and service. I wonder about these policies to service professionals if we are their consistent customers. I also was willing to look for a new clipper this day, but honestly, I’d rather go to plenty other better serviced stores for Cosmetologists out there.

I came here and purchased a blue shampoo for my new highlights in the hopes that it would restore them, instead it turned my hair green. I brought the shampoo back as I will never use it again and they wouldn't accept the product back because I didn't have a receipt, yet the girl that works there, remembers me purchasing it, as she helped me with the purchase. She set me up to get future email receopts... well shouldn't that already have been done to avoid me not having a receipt? I think it's very poor customer service to not accept a return for a 26 dollar product that I have absolutely no use for. From here on, I will take my business across the street to Salom Centric.