Bath & Body Works

Always enjoy myself when I go into these stores!

I came in to browse on 8/19. Noticed they had a buy 3, get 3 free deal. Mix and Match. I chose my 3 full priced items and another 3 as free items. The lady working that day rang me up and told me the total came out to be $75. My jaw dropped and I spoke up. I asked her that something is wrong. That 3 full priced items does not total $75. And she proceeded to tell me that it’s correct because the free items needed to be priced and it can’t show $0. And that I must pay something for these “free items”. And her logic is dumb bc if I HAVE TO PAY FOR THE FREE ITEMS, they’re no longer free. However, I know she meant prorated and the free items will need to be shown as a discount. But the total is still incorrect, regardless. She brought out her phone’s calculator and started totaling everything u

The people who work here are very helpful. John the manager always has a smile on his face. Store is always very well stocked and clean.

I have been going to this particular bath and body works for years, and it is my favorite place to come to around the holidays for the amazing Christmas candles and body care. Today I went in late afternoon and one of the girls that was on the floor restocking candles for the wall display was obviously in a very bad moon. She kept walking with a bad attitude, ignoring other customers and slamming the candles on the display. I asked her to confirm the 40% off sale for the whole store, and she looked at me and said “yea it’s all on sale” then continued to slam candles that she was unboxing. When I went to checkout the cashier was amazingly nice and helpful. So service is a hit or miss at this location.

The only Bath and Body Works in SB. The store is clean, and the employees seem friendly. However, they don't have many of the Wallflower plug-in scents matching the testers they have on display. Overall, it's good for what it is.