XO Studio's Full Service Salon

My daughter booked this appointment solely based on the work of a stylist on her Instagram. She paid the booking fee all on her own. There was no address in the young lady's bio, as we found out later she was transitioning to this salon less than a week prior...my daughter was told she would receive an email of the address which happened to be the address of the previous salon. So of course when we got there, the stylist informed us that she was no longer based out of that particular salon.(which we we never received any notification of such)We call to try and get things straight and find out how we can get the correct address, as we are told that we are late and have to pay a late fee...ok( fine we will pay the fee at this point) we get to the correct location and we are greeted with the

I had to wait 45 minutes for my scheduled appointment and was only seen when I said something about it. For a wash and flat iron I spent 6 hours there, total time spent on my hair was about 1 1/2 hours. Stacey did my hair and 4 days later it started falling out. I reached out to her and she told me to get a protein treatment, and that it had nothing to do with what she did. I have never had hair loss in my life and this occurred directly after she did my hair. She never followed up to ask if she could assist and one month later my hair is STILL falling out, I had to go and see a dermatologist and just hoping my hair recovers

@itss.niyahh_ This lady was supposed to do my hair. I scheduled my appointment July 25th. She sent me the address. So I went to that location and she was no longer working there fired/quit. I have no clue. She didn’t communicate that with me. Mind you she got a new location a week before my appointment. She said she emailed me the location. (She didn’t) she said her new location was in her bio go to her bio it’s not there. She want me to go to the booking website. WHO is going to keep checking the booking website to see if you changed the location. Like you don’t got my number or Instagram. Anyways she tried to charge me a $10 late fee. Like it was my fault. So I rescheduled for later that day. Come a 11:45 she text me. Word for word “hey tbh with you I don’t want be in the shop until 1am

Crystal has been styling my hair for years! Awesome stylist... cutting edge ...customer friendly... definitely worth the money!