Waterloo-Cedar Falls Courier

Your website is completely horrible to look up anything unless you subscribe. Especially when clicking pictures on local news. It's pretty simple to post pictures and get your advertisement money from selling not subscriptions.

Horrible customer service. I have called and left messages and emails trying to cancel my subscription. Nobody ever answers or responds to emails. I have been trying for 2 months, and they just keep take $24.99 out of my account.

Three weeks ago I contact them about getting a specific paper from them. Lady was nice on phone and gave me couple phone numbers but when I called them( more then once) they never return my call. Even sent them a text but again NO response. Delivered papers years ago when I was kid and if you had a shortage or a problem you contact or go down to circulation department and they would help you.very disappointed!!

Horrible customer service. Couldn't figure out why my bill MORE than doubled the last 3 years. Come to find out they have 3 levels of billing from Basic/Silver service to Platinum. They jacked me to the Platinum level WITHOUT my knowledge or permission! All I have ever wanted is Basic/Silver level. Naturally they refused to refund me the difference of hundreds of dollars I have over paid. They refused to lower me to the Basic level (but did drop me to the Gold/middle level). They said their system wouldn't allow them to drop me to the cheapest level. BULL! I talked to 5 different people who quoted 5 different prices!! They REFUSED to allow me to talk to a supervisor! Wouldn't be so bad if we regularly got the paper that I have been paying out of the nose for. Gonna call corporate office in

It seems like the customer service reps have no time for a problem. If I had to do a survey they and the paper would get a 0 for pretty much everything. They say they can't help me with an issue or they make a promise that don't materialize. I used to be pleased with the service, but it doesn't seem to go with the canned message that says that you value our business. Almost ready to discontinue my paper. They also say they will give me credit, but you take out the same amount each month. If the weather is bad for 3 days we miss one or 2 papers. They say they give us credit,but the same amount comes out every month. Seems also that they want to force people on fixed income or over 65 out of the paper. They want to charge them for the digital service when 99% of them don’t own a computer.