Visible Changes (inside Willowbrook Mall)

This was my first time going to visible changes. I came in as a walk in. Geno cut my hair last Friday and I recommend going to see him. He did such a good job fixing my uneven hair. He did magic. Today I went back for hair color, and London did such an Awesome job on my hair. She really listens and helps you make a decision on what color looks best and if you want highlights. Gabby did the shampoo and Luz did blow dry and styling and both of them did an amazing job. I recommend going to this place. It is a little pricey, but it is worth the money.

Went there this morning. Staff acts stuck up. Made me feel unwelcomed. 3 different members. The stylist Quentin was touching my hair like it wasn't up to standards for him to touch. I spoke to the woman who cut my hair about a month ago and she was super awkward too. Either way. I will not be back. It felt like the scene from Pretty Woman, iykyk

I literally live next door to the Houston Galleria Location however, make the commute to Willowbrook. Alex is by far the Most Amazing & Talented Hairstylist I have had the pleasure of working with. She has been my Stylist for over 6 years. Not only is she Incredibly Talented but is also very genuine and caring towards her guests. Do yourself a favor and come see Alex at Visible Changes Willowbrook. She is elevating the hair industry in Houston, Texas!

If I could leave no stars, I would. My hair was long down to my neck. I asked her to trim it by my ears and thin it out, while keeping the same length. Instead, she decided to use clippers and cut it all around. As soon as I realized what she was doing, I stopped her, but by then, it was too late. I am beyond angry. I would never return to this place or any visible changes. It seems corporate is okay with hiring incompetent stylists and call them professionals who where about to charge me 90 dollars. I added a picture of the stylist to make sure no one goes through what I just did. At this point, I don't even want an apology. The only way this situation could seem fair is for someone to cut her hair the way she cut mine. Let’s see how she feels about having short hair when it’s decided by

I recently made an appointment for my 12-year-old daughter, and when I booked, I was told the cost would start at $45 for children 12 and under depending on thickness of hair. However, when we arrived for the appointment, they tried to charge me $75. After asking if that was for a 12-year-old, they then lowered it to $60, excluding tips. My daughter already had hair above her shoulders, it’s thin, and wanted a pixie cut, which took less than 30 minutes to complete. When I called to request a detailed bill explaining the charges, I never received a clear breakdown or any explanation. This experience has left me frustrated. The pricing was unclear, and the lack of transparency or clear communication about charges makes me feel like they were not honest about their pricing. Unfortunately, I w