Urban Sanctuary Spa

I had my very first massage at 43, and I honestly couldn’t have asked for a better experience with Scott. From the moment I walked in, he made me feel completely comfortable and at ease. Not only was the massage incredible, but Scott also shared a wealth of knowledge about muscle tension, body mechanics, and ways to improve overall wellness. He took the time to explain what he was doing and why, which made the whole experience even more valuable. If you’re nervous about booking your first massage like I was, Scott is the person to see. It was awesome from start to finish, and I’m so glad I finally did it. I’ll definitely be back!

Had a great massage with Abigail. Symptoms I fill out their questionnaire and wonder if the massage therapist reads it but she was very attentive to the areas I needed help with in my shoulder. Feels great this morning! I would definitely go back and ask for her. Urban Sanctuary offers an awesome, relaxing experience, I would highly recommend it.

We had the most amazing couples massage! The space was peaceful and welcoming, and the staff made us feel comfortable right away. The massage itself was incredible- so relaxing and exactly what we both needed. We left feeling refreshed, relaxed, and already talking about when we’re coming back. Highly recommend this place!

First of all, flawless experience. Check-in was easy, the process of getting into the room and getting started was smooth, and booking online was pretty simple. I am not the best person to seek technical advice from since this was my first massage ever, but it was relaxing and I felt comfortable the entire time. I paid for the highest level Urban Sanctuary massage, but I think I would try something a bit more rigorous next time. They have so many options, it's not really that beginner-friendly to figure out what you need. I honestly can't say I felt incredibly different from when I walked in, but it was pleasant enough to try again. Clean, quiet, and friendly staff. Would recommend it to anyone who is in a similar position.

The services received were great, that’s not what I’m upset about. The energy given by the front desk employees upon leaving was unacceptable, especially at a spa. I had an amazing experience up until I was checking out. I called and spoke to multiple people about how uncomfortable the way I was spoken to made me feel. I waited days for communication back, only to be told it was a misunderstanding & the employee must have been “having a bad day”. I was strung along for days just to be told that they pretty much didn’t care nor were they going to do anything to rectify the situation. I am supposed to feel relaxed & rejuvenated leaving a spa day, not disrespected. Absolutely NO excuse for the front desk’s mean girl behavior, and the management’s lack of accountability. I will not be back.