Ulta Beauty

Went to my car to open a lip product and the applicator was stuck inside the bottom where the product was. Couldn’t even use it. Went inside to exchange it and was told I had to wait 24 hours despite being in the store not even a minute prior. The manager didn’t really seem to care and it appeared as if I had inconvenienced her. She wasn’t sincere in the slightest. She was incredibly rude and had a major attitude. While I understand a policy is a policy, the way in which it was delivered was very disrespectful. Manager was blonde and had an English accent. Terrible customer service. I wouldn’t recommend this Ulta to anyone.

Went in for help to match a lip shade to a liner as I’m newer to using makeup, and was met with rather hostile attitude. Upon asking the first employee I saw, I was looked at like a deer in headlights and then was told to wait so they could get me some help. Once the other employee arrived (a tall middle aged blonde woman), I explained why I needed help and she couldn’t have seemed more uninterested in helping me. I was brought to one section and told to look there before she quickly walked away, with zero help or guidance pertaining to the color matching I was seeking. I decided to swatch a bunch of colors and found one myself after a bit of time. Customer service here LACKS during any of the afternoon/evenings I have shopped here. In my time today in store the girl on register handled a

Jordan literally was the best. I usually avoid the store but Jordan came in and helped me with every question and concern I had. Great conversation as well. Will definitely be coming back for that kind of service again!

Literally bought a product, went to my car, opened it, part of the product was damaged, walked in to exchange the product, and the manager told me they couldn't do it within 24 hours of a purchase. I've never had this problem at any other Ulta store before.

This Ulta location is a total mess. The staff is rude and clearly not trained in customer service. They dyed my hair black instead of dark brown, then refused to let the lead stylist fix it because it would be free. When I asked to rebook, Jackie said I could with someone else but when I insisted on the lead, she suddenly said I wasn’t welcome back because I was “rude.” All I did was ask them to fix their mistake- and I call back the manager hung on me twice !!!! I have everything all the communication - I’m now waiting to hear from the director for a full refund and to cover the cost of fixing my hair elsewhere. If not, I’ll be taking legal action. Do better, Ulta.