Ulta Beauty

Susanna at the salon screwed my hair up so bad and charged me for a service that was an additional $80 without asking me to do it. I had butt length hair when I walked in and showed her the 6in she could cut off. I told her that I did NOT want short hair as I have to be able to put it up for school. she then proceeded to cut 14in of my hair off and leave me with a long bob that doesn’t even stay behind my shoulders. My services should have been $180 according to the website and the I paid over $260. I called to sort out the charges where they told me about the additional service and the managers response was “Susanna is GREAT at her consultations and does a GREAT job”. She didn’t even talk to me other than telling me what shampoo to use and not to wash my hair for 48hrs. I was there for 3

Allishiba was terrific. I have not bought makeup in years. She was excellent in the whole process. Very knowledgeable, patient & caring. I walked out with a lot of makeup and the expertise on how to apply it. Thank you so much. I will be back. She is fantastic. .

I want to give a Shout Out to the folks at Ulta in Sherman located at 4115 N Hwy 75. Every time I go in there the sales people are courteous and so helpful. I went in their one day looking for plumb colored eyeshadow and lipstick. She took me right to each item and I bought them. Another time I ran in there in desparation for a hair product that would tame my short frizzy hair coming back after chemo that didn't leave it feeling stiff or gooey. She took me to her recommendation, I bought it and worked wonderfully. It is only 10 bucks. I use it every day. I went in there last week cause I ran out and couldn't remember what I bought. The really helpful sales assistant was able to look up my purchases and there it was. I bought 2 bottles this time. I highly recommend checking Ulta

They will charge your regular card when you use gift cards and wipe the gift card balance when you do online orders I would not suggest using Ulta beauty this is the 2nd time this has happened and Ulta doesn’t care. By far the worst customer service when trying to get this resolved I felt like I was getting screwed out of my money and that’s never a good feeling especially during the holidays.

I'm 69 years old and went to Ulta for help updating my makeup routine. Caspian was so helpful, knowledgeable and friendly. He took the time needed to guide me through an updated skincare regime. Caspian is wonderful!!