Ulta Beauty

I visited the store on 1/19/26 @ 7:58 PM. Michelle is the women who checked me out. She was unfortunately very unprofessional. I usually have a great experience shopping here but I'm not sure I'll be returning to this location due to this women. She spoke negatively of a product i was purchasing and then said she would give me a half used bottle because she didn't like it. I find this extremely strange.

Shrouq was amazing! She helped me find everything I was looking for. If we didn't find it on the shelf, she looked in back for me. Ulta has a huge selection and Shrouq definitely saved me a lot of time searching around. Very knowledgeable too! Next time I need something from Ulta, I'm heading to the Rockaway store by the mall for her help.

Cashier Michelle is so incredibly unpleasant. She speaks to people in a condescending tone and does not seem genuine when talking with you. She is very rude and doesn’t not portray exemplary customer service. This location used to be my favorite, but now it is ran through.

I visited the Ulta in Rockaway, NJ for the first time, and unfortunately it was a very poor experience. Two associates followed me around the store as if I was going to steal something. When I asked to sample two perfumes, I was met with unnecessary attitude. As someone visiting from out of town, I expected a welcoming environment, but instead I felt anxious due to the unprofessional and uninviting atmosphere. Even more concerning, after making a purchase of over $80 (and receiving my receipt), I received multiple alerts that the store was attempting to charge my card again for the same amount between 9pm and 4am. I had to lock my card to stop it. This is unacceptable and should be investigated immediately. It’s clear from other customer reviews that this is not an isolated incident. I

I had an uncomfortable and confusing experience with an employee named Michelle. From the start, she gave conflicting directions — telling me to move my bag to one side of the counter, then directing me to use the card machine on the opposite side. When I tried to follow, she’d shift again, leaning back where she originally said not to be, making the entire process feel chaotic and awkward. Instead of assisting, she stood with her hands pulled in toward her chest, silently waiting for me to unload my items without offering any real help. Her tone and body language came off as dismissive and passive-aggressive, which made me feel uncomfortable and unwelcome. What should have been a quick, simple transaction felt unnecessarily difficult and unpleasant — and her last-minute “have a good one”