Ulta Beauty

I had another fantastic experience at Ulta Beauty in Rochester! The staff is always so helpful and knowledgeable, making it easy to find exactly what I need. Plus, I always end up discovering so much more than I originally came for. The store is well-organized, and the variety of products is amazing – from makeup to skincare to hair care, there's always something new to try. Highly recommend this location for anyone looking for great service and a wide selection of beauty products!

I normally have good experiences at Ulta Beauty, but this visit was very disappointing. I was looking at a product and minding my own business when an employee who was assisting another customer recommended the exact product I was standing in front of. She then came over and stood directly over me, making me feel like I needed to move out of the way. She continued speaking to the other customer as if I didn’t exist, without excusing herself or acknowledging me at all. It created a very awkward situation where I was just standing there waiting for them to finish. Eventually, I felt uncomfortable enough that I walked away. A simple “excuse me” or acknowledgment would have gone a long way. The interaction felt dismissive and rude, which is unfortunate because I usually enjoy shopping here. Ne

I had an extremely disappointing experience at the Rochester Ulta due to the unprofessional and rude behavior of both a manager and an associate. They refused a return that was only two weeks past the return window. I have never had an issue with a return at Ulta until this location. While I understand that policies exist, there was absolutely no compassion or professionalism shown when I explained my situation. Over the past year, I experienced significant personal hardship, including caring for my mother out of state while she was seriously ill before she passed away, followed by my own surgery and recovery. Despite calmly explaining this, the manager was dismissive and unkind. Customer service should involve basic empathy and respectful communication, neither of which were present dur

I visited the Ulta Beauty in Rochester today and received the most amazing help from Alexis. She went above and beyond to assist us in finding the YSL mini perfume gift she looked everywhere, I mean EVERYWHERE. She didn’t stop looking until she finally found it!! Alexis was absolutely amazing this woman deserves a raise SERIOUSLY her determination and excellent customer service really makes a difference. I can’t Thank You enough on how amazing this women is. You just made someone’s Christmas!

I'm a more middle-aged person who never got into wearing makeup when I was younger, so I came in a bit overwhelmed and not knowing where to start. Emily was fantastic and helped me find some basic makeup to get me started. I appreciated her kindness and willingness to listen to what I was looking for.