Ulta Beauty

I went into ulta today and had a great experience Intell I checked out. The first girl was absolutely amazing and so so kind. I was using my mom’s phone number like I always do and was going to use points. (I didn’t know this was against a policy since I’ve done it before) anyways it needed manager approval. And the experience I had with Denise was one of the worst customer service experiences I have ever had. She immediately had an extremely rude attitude towards me. I don’t know if she’s profiling me because I’m a teenage girl. But it was extremely rude. And she asked for my id and I told her it was my mom’s account. She then proceeded to call me a liar and it was extremely embarrassing because she made a huge deal about it and it was so uncomfortable. It’s like she was treating me as if

I went in here today to get a conditioning tangle therapy spray for my hair after a shower. I had no idea what i needed... I got great service and knowledge by Lauren with the beautiful bight red hair. She is so knowledgeable and knows all the products in detail. She needs to be a manager or if she is already a manager she needs a raise. Super friendly and A+ customer service. ULTA needs to bless their lucky stars they have her on their team.

Denise at this location was 10/10. I completely goofed and set my online order to go to the wrong location and Denise helped me fix the situation, complete my order there and cancel my order at the wrong location while reassuring me it was a simple error. Great customer service, thank you Denise!

Rose was professional (needs to be promoted with a raise)!🥰 She was very helpful in me finding products (need clean products for my mature skin) walking me through step-by-step instructions, techniques and even assisted me with applying the samples I chose. Provided excellent customer service when she greeted me…(perhaps I looked confused)😂 to helping me again when I came back to buy. Those IT products have been perfect for me. Highly recommend! I have shared my experience with others and will definitely be returning.😁Thanks Rose!🌹

Helped me look for an item & when we didn’t find it the staff helped me see across the road to Sally’s where the item is carried. Informative